I'm pretty sure that the low number of western tourists now, means the western breakfast is now not really provided. The other bad point was the breakfast which was really disappointing after I'd read about a good mix of western and Chinese options. After being given a very extensive beer menu we were told they only had one beer available and there were only three cold ones. I was also meeting a friend and we decided to have a drink in the restaurant. We also asked for two rooms and twice asked for connecting rooms but sadly that came on deaf ears. Rooms are a little dated and we did upgrade ourselves but couldn't see how they were any different from a standard room. My 2 rating comes from the fact the place is going through a refurb and only one restaurant was open - no bar was open and only the basic restaurant. The hotels well placed near Yu Garden and a pleasant walk to the Bund. The pool and gym both were very good and well maintained. Overall the service level was excellent and the facilities were good albeit probably needs some work. Overall: Terrible experience, I would never stay here! I recommend Le Meridien at people square if you are looking for a similar category hotel around neighborhood! Every category above are much better! Grade : F… Food: terrible, pastries at the breakfast couple days old, limited selection, nothing taste good Lounge: nothing special, food was sub par, ladies working at lounge were kind. I cannot imagine how the normal rooms are if this was higher end. Apparently they are renovating rooms above 17 floor but still it does not justify to book this room for your long time customer. The room condition was disgusting, posted the pictures. Rooms I stayed at bund view suite (#1521) which happens to be higher end room. I almost canceled my reservation and Director of Rooms came to personally salvage the situation but unfortunately it was too late! That front manager immediately need to be pulled back to back office role. It was due to some passport complication and instead of de escalate the situation instead, at one point of time she threatened to register my family at police station. She was condescending and unbelievably rude. Check in: terrible experience with front desk manager. I had a terrible experience at Renaissance Yu Garden, I would strongly suggest to delist this hotel or close for a long time until it represents the Marriott standards. This review is coming from an Ambassador member with lifetime platinum status. My suggestion: stay away from it - there are plenty of decent ones in the area. Would never stay here any more - added to my black list. However, when I tried a new reservation in this hotel, all room options came up including "Bund River View Club King", "Bund River View Studio", "Bund River View Suite"! Very dishonest staffs. The staffs (including the manager on duty) technically lied on my face telling me all rooms were sold out for the day. (3) Your platinum status will *NOT* be honored and do not expect a room upgrade even when there were plenty of rooms. (2) Sound proofing sucks, you could hear people talking on the phone or watching TV next to your door clearly. This is probably the worst Marriott hotel in Shanghai downtown area - shame on you to keep this s***hole under your brand. Per my request, the front desk showed me 3 difference rooms at different floors, all had the same issue. The air conditioning lacks proper maintenance and the room was humid with mold smell. Hotels near Shanghai International Studies UniversityĪ pretty unhappy experience with this hotel: (1) The hotel infrastructure is really outdated, and has never been improved or renovated since 2007 when it was opened.Hotels near Shanghai Ouhua Vocational Technical College.Hotels near East China Normal University.Hotels near East China University of Science and Technology.Hotels near Middle Yanggao Road Station.Hotels near Fuyoumen Commercial Building.Hotels near Shanghai Pathways-Private One-day and Walking Tours.Shanghai Hotels with Laundry Facilities.Shimen Er Lu (Shimen Second Road) Hotels.Four Points by Sheraton Hotels in Shanghai.Renaissance Shanghai Yu Garden Hotel Pool.Renaissance Shanghai Yu Garden Hotel Rooms.Renaissance Shanghai Yu Garden Hotel Features.Hotels near Renaissance Shanghai Yu Garden Hotel.
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